- What is the smallest group I can book?
- Three people. Self-serve booking is built for 3–20 people, so anything from three upwards can be requested online. Above 20 people the concierge team plans it with you instead.
- Do London venues set a minimum spend for small groups?
- Some do, and it is the constraint that decides whether a small booking works at all. The listing shows the group range the venue accepts and its fixed price. A minimum spend is not a field the venue sets on the listing, so it comes back in the venue’s answer to your request. If it rules your group out, the request is declined and the hold on your card is released.
- What happens if I request a group size the venue does not take?
- The group range on the card is the venue’s own minimum and maximum, so a request outside it is declined. Filter by team size before you choose, and check the group range on each card against your headcount. Nothing is charged when a request is declined.
- How long does the venue take to answer?
- The venue responds within 24 hours, or instantly if it is connected to our Bookable integration. The order is fixed either way: pick your date, time slot and pricing tier, send the request, and wait for the venue before you commit anything else.
- When is my card actually charged?
- Your card is authorised when you submit a request and captured only when the venue accepts. If the venue declines, or the request expires after 24 hours, the hold is released and nothing is charged.
- Can we cancel a small booking?
- Yes, on the standard terms: full refund of the venue’s share seven or more days before the event, 50% of the venue’s share from three to seven days before, and nothing refundable inside three days. Cultura Club’s 10% platform fee is not refundable once a venue has accepted, unless the venue or Cultura Club cancels.
- Is alcohol part of these activities?
- It depends on the format, and the catalogue does not record how central alcohol is. Ask the venue: whether it is part of the booking, whether it can be left out, and what the alcohol-free option is. Partners can mark an alcohol-free option on their listing, and the catalogue can be filtered on it.
- We are 24 people. Can we still book online?
- Not through self-serve, which stops at 20 people. Send the brief to the concierge team with your headcount, date, area and budget per head, and they come back with options. Larger groups run into capacity and minimum-spend questions that a small-group listing cannot answer.